Life Sciences
MLR review cut to days, with approved evidence reachable at the point of decision
A global Life Sciences organization needed approved promotional material in market faster, but Medical, Legal, and Regulatory review was running to several weeks per asset. Reviewers were not short of effort. Every claim had to be traced back to approved labels, claims libraries, scientific evidence, and prior reviewer decisions, all sitting scattered across systems.
The design decision came before any agent. A memory layer was built first using Lodestone patterns configured to the client's estate, connecting semantic knowledge of approved language, episodic knowledge of how reviewers had ruled before, and working context holding the live relationship between each claim, its evidence, and the policy that governs it.
The first waypoint shipped retrieval grounded in that layer, where every finding cited a source reviewers already trusted. Claims, medical, regulatory, and risk-routing agents followed on the trusted foundation, with reviewer accountability, provenance, and audit trails intact.
Review cycles now run up to 70% shorter.