Analyst Recognition

Apexon is Recognized as a Leader in NelsonHall’s 2025 NEAT on GenAI & Process Automation in Banking

Apexon’s Generative AI Capabilities for Banking Enterprises Recognized in NelsonHall’s NEAT 2025

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering GenAI and process automation services for the banking sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, with specific capability in GenAI services, process automation services, operations services, and professional services.

According to NelsonHall, “Banks are facing major challenges including increasing costs, additional regulation, changing customer demographics, and greater market volatility. To address these, banks are looking to transform their processes leveraging GenAI and process automation. This project will be essential reference for buyers who need to understand available sourcing options and what they can achieve by engaging with specialist banking service providers.”

Key Findings and Highlights in the Report

Apexon focuses its services on experience, software engineering, and data. Apexon’s most extensive industry client base is BFSI. It offers three AI service sets:

Traditional AI: predictive, prescriptive, ML, decision science, OCR, and NLP
GenAI and Agentic AI: tuning, parameter optimization, integration, agent engineering, and SLM builds
AI operations: deployment, model audits, ML/LLM operations, and responsible AI.

Analyst Speak

Apexon’s offerings for GenAI and automation in banks enable its clients to employ managed services, Cloud, and software engineering to transform loan origination and administration operations,” said Andy Efstathiou, Program Director for Banking at NelsonHall. “Its portfolio of specialized GenAI agents enables lenders to execute autonomous decisions in banking processes for compliance, risk management, and portfolio management.

Andy Efstathiou
Program Director for Banking

Apexon’s Generative AI Capabilities for Banking

Apexon helps banks deliver Generative and Agentic AI programs end to end, covering strategy and delivery, prompt and agent engineering, fine-tuning and parameter optimization, and ML and LLM Ops with model audit and responsible AI. Genysys 2.0 offers an enterprise agent marketplace with banking agents for KYC document validation, fraud and anomaly detection, and product or portfolio recommendations. CustomerAIQ supports data democratization, hyper-personalization, and modern compliance and risk management.

Learn more about our capabilities, here.